Nevada Dry Goods Service

Customer Service

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Store Policies

Payments

Paying for your Nevada Dry Goods order is simple! Just add the items you want to your shopping cart and click on "Continue Shopping." You can add or remove items at any time until you check out.

Completing Your Purchase:

Checkout at anytime by clicking on any Checkout button or link, on a product page or at the shopping cart. When you click on Checkout, you will be taken to a secure area to complete your customer, shipping and payment information. See our Privacy Policy for more on how we protect your private information.

Payment Methods:

Nevada Dry Goods accepts the following payment types:

Visa
Mastercard
Paypal. With Paypal, you can use a variety of other payment types as well.
Paypal Express, You can use your PP Express account to pay for orders on our site..
Paypal Credit. Use your Paypal credit account to pay for orders on our site.

Your credit card is never charged until we ship your order!

Taxes and Duties

For USA orders, we are required by law to charge sales taxes on orders shipped to addresses within the State of Nevada. We do not collect sales taxes for shipments to other US states. For Int'l orders, all customs and import duties and local taxes are the responsibility of the buyer, we don't collect those. Consult your local taxing authorities for details.

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Packing

All our kits and fabrics are heat-sealed in heavy-duty poly bags to prevent water, dust and contact damage. Our kits are packed and sealed in the dry climate of the Nevada high desert, so you don't have to worry about mildew or other damage caused by sealed-in atmospheric moisture. We ship in USPS-supplied containers or heavy Poly tuff-bags to protect your order against damage. If you receive a damaged shipment and can't resolve it with the postal authorities, please contact us at service@nevadadrygoods.com.

Our kits are checked against cutting and packing lists before they're sealed, to make sure they're complete before they go out to you. There's nothing we hate worse than to have an order show up with missing or incorrect items, so we work extra hard to make sure that doesn't happen. We are, however, human, and mistakes can happen. If you receive an incorrect order, please contact us immediately at service@nevadadrygoods.com and we'll make sure we fix it immediately. We want you to be not just happy, but thrilled with your purchase and shopping experience!!

Minimums and Cutting Policy

Minimums

Always check our product listings to make sure you understand what you are buying.

Our Minimum order on most fabrics is 1/2 yard (~46 cm). Cut yardage is sold in full yard and quarter-yard increments (but cut continuous), and is priced in full yards (91.5 cm) on our website. Panels are sold by the panel (each) . Most fabrics are 44/45" (111.7/114.3 cm) wide although some, like batiks and some Japanese screen prints are slightly narrower, at 43/44" or 42/43". The numbers indicate without and with selvedge.Please note that we leave all selvedge on our cut fabrics, including panels. Hand-dyed and batik fabrics have a selvedge, i.e. a hardened edge, but it is not identified as such by any printing on the edge.

All cuts are continuous, i.e. if you order 1 1/2 yards of fabric you will receive a continuous 1.5 yard cut, etc. If we cannot provide you with a continuous cut, or, if due to an error on our website or inventory we cannot supply the amount ordered, we will contact you before shipping your order.

By the yard battings, fusible webs, etc are also priced by the yard (91.5 cm) and will also be cut continuous. Occasionally, a fabric with a very large repeat will be priced and sold in larger increments and minimums, please always read the product detail listings. Bolt ends are sold by the package or by the piece, and normally only one piece or package is available. Some small-square designs, sold with half-yard increments will be cut such that one or more designs is not usable. Again, read the product detail listing before purchasing.

Cutting Policy

As stated, we attempt to make all cuts continuous and will contact you before shipping your order if we can't. Our policy is to add 1/2" of fabric to each 1/2 yard increment ordered, to allow for inaccurate manufacturers folds in the fabric leading to the need for trimming. This allowance usually makes sure you get full value from your purchase even if you need to trim the fabric before using it. If the manufacturers fold is way off and we have difficulty straigtening it, we'll normally allow more overage for straightening and trimming, to make sure you get full value.

If you order one of our half-yard or special collections and purchase additional fabric to one or more of the fabrics in the collection, we will make every attemt to cut the additional fabrics ordered continuous with the collection fabrics. Ordering multiple same half yard or special collections will give you continuous cuts also, i.e. order three of the same half-yard collections, you'll get a 1.5 yard cut of each fabric. If you order additional fabrics with a kit, the additional fabrics will be cut separately from the kit fabrics, however, as we package kits separately. If you order multiple copies of the same panel, we will attempt to cut them as one continuous piece, unless you request us to cut them separately. If you would like your fabrics cut in smaller pieces for easier handling, please notify us by including a note on your order or calling. In any event, due to pre-cutting for our shows, we cannot guarantee that fabrics ordered in addition to collections, or panels, will be continuous cuts.

If you want multiple collections or panels cut separately, please note that on your order form as well.

Product Availability

Many fabric designs have a limited lifespan, so there is occasionally a chance we'll run out of all or part of a kit and won't be able to produce more exactly as shown. If we run out of a kit or one or more parts of a kit, and can't make more exactly like shown and advertised, we'll try to offer you an acceptable alternative of equal or greater value, and give you the options of doing something different or cancelling your order, before we ship it. We want you to be completely satisfied!

We make a concerted effort to not show things on our website that we don't have in stock. However, occasionally we'll be unable to completely fill an order for an item, such as if you order more than we have remaining and we can't get any more. If this happens, we'll attempt to contact you by phone and/or email and resolve the situation.

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Our Returns Policy

We want you to be 100% satisified with your order, and we guarantee your satisfaction with our refund policy. We know, sometimes you get something you ordered and you just plain don't like it, or it's not what you expected.

We hope that never happens, but if it does, here's what to do to ensure your return goes smoothly and promptly:

Your entire purchase price will be cheerfully refunded, or a store credit offered for kits or other merchandise returned to us in unopened, undamaged condition.
Sorry, we can't accept any returns on patterns, books or magazines, customized or special-order kits, or on notions that have been opened or used. We don't accept returns on sale merchandise.
We don't charge re-stocking fees.
If you open a sealed kit or fabric package and then decide you don't like or want it, you can still return it. However, if any of the kit parts or other merchandise is returned to us in damaged, altered, laundered or soiled condition, you'll be charged (or deducted from your refund) the price of the damaged or missing pieces.
Returns must be made by local postal service, i.e. USPS, Canada Post, etc. No COD returns will be accepted.
If Free Shipping was applied to your order, the original cost of shipping the order to you will be deducted from your refund or store credit. On partial order returns, we'll calculate the shipping that applied to the part returned and deduct that amount from your refund or credit.
Returns must have tracking numbers.
Before you return anything, send an email to service@nevadadrygoods.com including your sales invoice number, your name, item you're returning, and the reason you're returning it, so we can make sure your account is properly credited when we receive the return.
All returns must be initiated within 14 days of the date your package was delivered to you.
All refunds will be made to the credit card or Paypal account used to purchase the order. The refund amount will not exceed the amount actually paid for the item returned, plus any sales tax paid on that item.

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Our Privacy Policy

Nevada Dry Goods wants you to feel secure in your shopping experience, so we take your security and your privacy very seriously. We do everything we can to make sure you're shopping in a safe, secure environment.

Protecting Your Financial Information:

We use industry-standard SSL encryption to protect all financial transactions, including your credit card and registration/shipping information. Our website store is operated on secure servers and is backed up and checked daily for viruses and malware. Your order and payment information are encrypted through secure certificates provided by Comodo, Inc. All our Visa and Mastercard transactions are processed by our Merchant Services company, Paypal, on their secure servers. Paypal's payment processing is among the most secure in the world.

No credit card information is ever seen by, nor is it stored locally by Nevada Dry Goods; All such data is maintained by your own credit card issuer and/or the card processing service.

Protecting Your Personal Information:

We absolutely promise you that we'll never give, sell, barter, or otherwise disclose any information about you to anyone else, except as necessary to our Merchant Services provider to process your purchase transaction. That includes your name, address, phone numbers, email addresses or any other information we collect from you.

We promise to use the best security methods in the business to keep hackers and other nefarious persons from gaining access to our customer files. If you register as a customer on our system, you can be assured that your information is safe and private, and in addition, you won't get a bunch of spam from anyone as a result of doing business with us. We hope to retain you as a customer forever, but if for any reason you want us to remove your information from our customer files, just send us an email at nevadadrygoods.com and we'll make it happen immediately.

How to Do Stuff On our Site

How to Order Online

If you already have an account, first log into your account by clicking on the Account link at the top of the screen or the Login link on the left menu under "login status." You don't have to establish an account on our store to purchase, but it only takes a couple minutes and will save you a lot of time on future orders by remembering your shipping addresses, allowing you to track orders, etc. Having a login account also allows you to use our "wish list" feature, and it also automatically gives you membership in our Rewards Program.

Note: For your security, we do not keep any credit card information in your login file, you'll have to enter that each time you shop with us.

Place items in your cart by clicking on the "add to cart" buttons on the product description or product detail screens. Remember that the minimum order for our cut fabrics is 1/2 yard. After that, you can order in 1/4 yd increments. So for example, if you want 1/2 yard, leave the full yard box blank and pull down the second box and select 1/2. If you want one or more yards, place the number of full yards in the type-in box, and use the pulldown for the additional partial yards. Example, if youwanted 2 1/4 yds, type 2 in the left hand box and select 1/4 from the pulldown box. All fabrics are shipped in continuous cuts. You can get large pictures of the products by clicking on the medium sized product picture on the product detail screen. Use the X on the right side of the enlarged picture screen, or press your ESC key to return to the product detail screen. If you attempt to order less than 1/2 yard on a given fabric, unless there is only 1/4 yd remaining, you'll encounter an error when you go to check out. If there is only 1/4 yd (.25) of a fabric remaining, you may select 1/4 yd of that fabric. If you do this and still get an error, please call us and we'll fix it!

The Shopping Cart Screen

When you are finished putting items in your cart, click on any of the several "Shopping Cart" or "Checkout" buttons located on various screens or click on the "Edit Order" button on the shopping cart popup. This will take you to the shopping cart screen. Review your order, adjusting any quantities as needed. If you do adjust quantities, make sure you click on the "Update Totals" button. If you need to remove an item completely from your cart, do so by clicking the "Select" checkbox next to the item, then clicking the "Remove" button. If you forgot something and need to go back and shop some more, click on the "Continue Shopping" button which will take you back into the store.

Back at the shopping cart page, you'll be shown a shipping estimate. If yours is an International order (outside of the USA) select your country from the drop-down list and click on the "update totals" button to get your shipping estimate. Remember, this is only an estimate. For non-USA orders, your final shipping will be calculated and any shipping discounts due will be applied after we pack your order. Your shipping will often be lower than the estimate. Please click here to read all the information about international shipping and international shipping rates.

The Billing and Shipping Screen

When you've finished reviewing your cart contents and are ready to continue checkout, click on the "checkout" button at the bottom of the shopping cart screen, or click on The Paypal Express button if you use that method. This will take you to the "Billing and Shipping" screen. If you have an account with an associated address, your billing and shipping information should be filled in for you. If you want your order shipped someplace else, click on one of the "new" address buttons and enter it. Review those and make any changes needed.

Click the Store Pick Up check box ONLY IF YOU ARE COMING TO SMITH, NEVADA, USA TO PICK UP YOUR ORDER!

International Customers: Click the Int'l Orders check box and we'll evaluate your order to see if International First Class Parcel will save you money in shipping!

If you want to add a note to us on your order, type it in to the Additional Information box and it will be displayed on your order when we get it.

If You Have a Discount Coupon Code: Type the code into the box at the bottom of the screen and click on the Apply button next to it. Make sure you only click Apply once. Please note that you can only use one coupon code per order.

The Confirm and Pay Screen

Once you're done applying any discount coupon, choose your method of payment from the radio buttons at the bottom and click on the "checkout" button on the Billing and Shipping screen. You'll be taken to the Confirm and Pay screen if you chose "credit card" or to Paypal if you chose Paypal. Review and/or select your preferred shipping method and fill in your credit card information, then click on the "Checkout" button at the bottom of the screen to complete the checkout process. You'll be taken to the Receipt screen, where you can print your order or click on the "continue shopping button to return to the store.

How to Order by Phone

Both methods are secure, but if anything, ordering online through our webstore is more secure, because no one except you and our credit card processor sees your financial information, we're totally out of that loop. However, we understand that you might have questions about the products or that you might just feel uncomfortable ordering on the computer for one reason or another. If that's the case, we suggest that you browse through our store and make a note of the thing's you're interested in. You might even want to put them in your shopping cart to make it easy to refer to them later.

Then give us a call on our toll-free number (USA and Canada only), or contact us on our chat line and we can call you back. Please call us during our business hours, which are normally between 8 a.m. and 6 p.m. Pacific Time, generally 7 days a week. If we're not here, you can leave us a message and we'll get back to you as quickly as possible.

How to Use a Coupon Code

If you get a coupon code or rebate code from us and you wish to use it, first read the coupon terms and make sure it can be used on your current order. For instance, some coupons require a minimum purchase amount and this is a product amount, not including shipping. If you have a coupon, make sure you check the expiry date on it as well.

Assuming you've met all the requirements for using the coupon, just enter the coupon code in the coupon code box on the billing & shipping screen at checkout, click on the Apply button, and your coupon should be applied. If you have trouble applying a coupon, call us, email us or contact us on our chat line for assistance. Please note that only one coupon code can be applied for each order.

Checkout (with coupon) and Paypal Express

Applying a coupon code is a little different with Paypal in that you go to paypal first, authorize a payment, then come back and apply your coupon.

First - Click on the Paypal Checkout Button - The system will take you to Paypal. Put in your paypal login, and click on the Continue button there. That will return you to our system to complete the checkout.

Next, Enter the coupon code in the code box and click on apply, then choose your shipping option. Scroll down to the bottom of the screen and click on the Checkout button, and you're done! You'll see an order confirmaion screen which you can then print if you desire.

How to Change an Order

If you need to change your order before you pay for it, just go back and change or add to your cart contents then check out as normal. If you need to change your order after it's placed, immediately call us or contact us via email or chat line. We tend to pack orders rather quickly so it's important you contact us immediately.

How to Set Up an Account

If you set up an account with us, you can keep track of your orders and view your order history, and keep multiple mailing addresses. Also, you won't have to type in all your address info each time you order and you can use wish lists and gift registries. All you have to do is set up your account, then each time you come to shop, log in to your account first to give you full access to all the benefits. Please note that, for your security, you'll still have to enter your credit card info each time you purchase, because, for your security, we don't keep any of your financial info on our system.

To get started, just click on the Register/Login button at the top of any screen. Then just fill in the information required, and click on submit button. That's all there is to it! Your email address becomes your userid, and you supply your own password. If you ever forget or lose your password, just go to the same easy login screen and you'll see a place there to have it emailed to you. Easy!

How to Use Wish Lists, aka Gift Registries

Before you can use our Wish List/Gift Registry functions, you need to set up an account on our store. That's required, because your wish lists are yours and nobody elses, so the system needs to keep track of who they belong to. If you haven't yet set up an account, see How To Set Up an Account.

Once you've set up an account and logged into it, when you shop you'll see, under each product a new link called "Add to List" If you click on that link, you'll get a choice of the wish lists/gift registries that you've created. Just click on the one you want to add the product to.

My Wish List: Everyone starts out with one wish list, called "My Wish List" If you click on that name, the product you are looking at will be added to that list.

Add a new Wish List or Gift Registry: Click on "My Account" at the top right of the screen, or "Your Account" just below the mini-shopping cart at the left side of the screen. This will take you to the acount management screen. Here you can add or edit your addresses, see the status of your orders, and, create new Gift Registries/Wish lists. To create a new list, just type the name you want, like "Need for hubby's special quilt" and click on the "create new list" button. That's all there is to it! If you want to share the list with others so they can see what's on the list (and hopefully buy it for you) just send them the link that appears there under "public access." All you have to do is cut and paste the link into an email and send it to them. Then they can click on the link you sent them, and it'll show them what's in your list, and even allow them to order it for you!. You can set up as many lists as you need.

Moving items from a list to your shopping cart: When you want to purchase one or more of the items on your list, go to your account screen and click on "View List Items" to the right of the list name. You can also get there from the shopping cart by clicking on the "View Wish Lists and Gift Registries" link above your shopping cart items. Just click on the list name that you want, and you'll see the items you have in the list. Then you can click on the "Select" check box for the product and click on the "Move to Cart" link below, to move it to your shopping cart. To delete items from a list, just click on the "select" check box next to the item, then click the "remove" button.

IMPORTANT! Putting things on your wish list or in your shopping cart DOES NOT reserve them for you! Until you actually order them, the items may be purchased by someone else and we may be out of stock on that item when you go to purchase it!

All About Our Rewards Program

Our new rewards program offers our customers the opportunity to turn a portion of their purchases into cash savings on subsequent purchases from our online store. You earn points based on the amount of your order after all other discounts are taken. Points are held for you and on future orders are made available to you at checkout as a discount on that purchase. You can choose to save your points up, or spend them each time you order.

Before you can participate in our Rewards Program, you need to set up an account on our store. That's required, because your reward account is yours and nobody elses, so the system needs to keep track of who they belong to. If you haven't yet set up an account, see How To Set Up an Account.

You are automatically enrolled in our Rewards Program when you set up an account on our webstore.

After that, it's easy!

Earning and Redeeming Reward Points

You earn reward points every time you make a purchase in our online store while logged in to your account. Just make sure you log in to your account before shopping. When you check out, your points are automatically added to your reward points total. If you cancel an order though, those points will be deducted from your account.

Rules for earning reward points...

You MUST be logged in to your account to earn points.
You can only get points for orders completed through our webstore. No points can be awarded for email, phone, or show orders.
For each $1 you spend on your order, you will be awarded 100 points. Points are only awarded on the subtotal value of your order, not on shipping charges.
Points are not transferable. They can only be used by the person earning them.
If you cancel your order before it is shipped/completed, points earned on that order will be deducted from your account. Points will also be deducted from your account for any returned merchandise.
Points gained on purchase of gift certificates are awarded to the purchaser of the certificate, not to the recipient.
You won't see your rewards points until after your first order. See Checking Your Points, below.
Our Rewards program is void where prohibited or restricted by law.
Only orders made on our new Nevada Dry Goods store are eligible for the rewards program. No retroactive points can be awarded.

Redeeming Reward Points

On the first checkout screen in our store, you'll be shown any points discount balance that you have available from previous orders. To apply the discount, do nothing and the points cash discount will be applied to your order. If you want to save your points for future orders, click on the button "Redeem Reward Points" and select "Save Points For Later."

Rules for redeeming reward points...

Each 100 points earned is worth $.02 (2 cents) in discounts on a future order in our webstore.
Points can ONLY be redeemed on a future order in our webstore. You cannot redeem points on phone, email, or show orders. Points have no cash value, and can only be redeemed as a discount on a future order.
Points can only be applied as a discount to the subtotal value of your order. They cannot be applied to tax or shipping charges.
If you use points as a discount on an order, new points will only be awarded on the difference of the amount spent after all discounts, including your rewards discount, have been taken.
Points are not transferable and can only be used by the person earning them.
Points cannot be redeemed on the same order in which they were earned.

Checking Your Reward Points Balance

To check your Reward points balance, log in to your account, then click on an Account or Your Account link, and on the account management screen, click on Account Details. You'll see your available Rewards Points balance there.

Please Note! Nevada Dry Goods reserves the right to change, reduce or discontinue our Rewards Program at any time without prior notice and without payout of any accumulated points. Points have no cash value and may only be used in the manner described above.

Questions?

If you have any other questions about our store policies, or if there is anything else about Nevada Dry Goods you'd like to know, first check out our Frequently Asked Questions. If you still don't have an answer, please contact us at info@nevadadrygoods.com, call us on our toll-free number 1-877-895-5620 (US and Canada only), or connect with us on our support chat line (click at left.)